Privacy Policy

J & C R Wood Limited are totally committed to protecting the privacy and security of our customers and prospective customers.

Looking after your personal data you share with us is hugely important to us. We want you to be confident that we will do everything we possibly can to keep your data safe and secure. We also want you to understand how we use your data to help us provide you with a well-informed service.

JCRPOS is a service that is delivered by J & C R Wood Limited and as such we are the data controller for any personal data that we obtain from you.

If you have any concerns about how we protect your privacy, please drop us a line at info@jandcrwood.co.uk

Please also be aware that that our website may, at times, contain links to other sites. J & C R Wood Limited is not responsible for the privacy practices or the content of such web sites.

What this policy covers

This privacy policy sets out how J & C R Wood Limited (“we”, “us”, “JCRPOS”) uses, maintains and protects any information that users (“you”) give us when you visit our website www.jcrpos.co.uk or if you decide to contact us by phone, post, fax, email, or in person.

This privacy policy applies to all customers including users of our website and all products and services offered by us under the JCRPOS name.

We recognise the importance of protecting the privacy of personal information and regularly review and update strict policies and security measures to protect your information collected in accordance with:

• The Data Protection Act 1998
• The Privacy & Electronic Communications (EC Directive) Regulations 2003
• The EU General Data Protection Regulation (Regulation EU 2016/679), effective from 25th May 2018

J & C R Wood Limited may change this policy from time to time by updating this page. We will endeavour to notify you of any major changes to our policies but recommend you also check this page from time to time to ensure that you are happy with any changes.

What information do we collect?

We may collect personal information from users in a variety of ways including, but not limited to:

• when users visit our site
• complete a contact form
• make a purchase.
• contact us directly by phone, post, fax, email, or in person.

The personal information we may collect, store and process are

• Identity & Contact Data – including first name, last name, company or organisation name address, phone no, fax no, email address.
• Privacy Data – your preferences in receiving future marketing from us and your communication preferences.
• Transaction Data – Order Date, Billing Address, Delivery address (if different), Items Purchased & Delivery Preferences
• Financial Transaction Data – we only hold details of your credit or debit card number and expiry date (and 3 digit CCV security code for orders placed by phone, post, fax, email) temporarily until your card has been processed. If paying by cheque your bank account no, sort code and payee name are held temporarily until the cheque is paid into our bank.

How do we use it?

We use this data in the following ways:

• Your Identity & Contact data enables us to initially register your interest in our services.
• The Marketing Data is recorded purely for us to analyse the effectiveness of our overall marketing activities
• Your Privacy Data allows us to record your consent to opt in to receiving general direct marketing regarding our great services. It also identifies your preference as to how you wish to receive such material. Furthermore, you are free to change those preferences at any time by post, phone, fax, or email as identified on our Contact Us page. We will not send any direct marketing to you unless we have your consent to do so.

Third Party Data Sharing

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or any other personal data we hold on you. We want to earn and maintain your trust, and we believe this is essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Delivery companies such as couriers and haulage companies
• Payment service providers such as invoice factoring.
• Website Design & Hosting Company that manages our website design and hosting as well as email marketing.
• For those customers who request a credit account – we may share your contact details with our Credit Reference Agency to obtain a credit report on your credit worthiness.
• We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing Messages

If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and remind you of our excellent services.

How to stop marketing messages from JCRPOS

You can stop receiving marketing messages from us at any time:

• By clicking on the ‘unsubscribe’ link in any such email.
• By contacting our JCRPOS sales team on +44 (01)482 345067 or by email to info@jcrpos.co.uk or by writing to us at the address give at the end of this policy.

Please note that it might take a few days for all our systems to be updated, so there is an outside chance that you might still receive a marketing message from us while we process your request.

Also, please be aware that this will not stop other essential messages that we need to send you regarding the status of any orders you have placed with us or any other specific sales contact.

Keeping Your Data

To determine the appropriate retention period for personal data, we consider the following:

Prospective Customers

For those who may have a general interest in our services but not purchased from us or set up a trading account, we retain your personal data for as long as we feel is necessary to fulfil the purposes of marketing analysis and direct marketing.

Customers

We will hold on to your information for as long as you have your account with us and in order to fulfil the contract of sale to supply you with goods or services. We only use this for direct marketing if you have opted in as described above.

We retain the personal details collected for legitimate business interests in order to service any transactional or technical queries over your order, prevent fraud and abuse, enforce our terms and conditions, deal with any claims under warranty and provide exemplary customer service in providing further quality engineered solutions. We also retain these details in the unlikely event of having to respond and substantiate or contest any public liability claims for damage or injury stemming from customers who may have purchased products not manufactured or supplied by us.

Security

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place. For a company of our size (SME) we always employ state of the art IT security measures appropriate to our company size and the level of data being processed.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

We protect the security of your information on our website while it is being transmitted by encrypting it using Secure Sockets Layer (SSL). Furthermore, we employ monitoring software on our site to try to detect hacking attempts.

We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that in this day and age when even the Information Commissioners Office (ICO) website has been compromised, we cannot guarantee the security of any personal data that you transfer over the internet to us.

Your Rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you. No fee is required for this process, however, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. In order to comply with requests we may need to request specific information to help us to confirm your identity and ensure your rights to access your personal information. This is a security measure to ensure that personal information is not disclosed to any person who does not have the legal right to receive it.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances and where there is no good, or legal reason for us to do so. You have the right to object to the process of your personal data where we are relying on a legitimate interest if you feel it may impact on your fundamental rights and freedoms
• The right to stop receiving direct marketing messages, which you can do through the Contact page on our website, by Unsubscribing from an email marketing campaign or by contacting us by post.
• The right to request that we transfer your personal data either to you or a third party identified by you. This right only applies to information which you initially provided consent for us to use, or where we used the information to perform a contract of sale.
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. We try to respond to all legitimate requests within one month, although it may take longer if your request is complex. In this case, we will notify you and keep you updated.

Changes To This Privacy Policy

J & C R Wood Limited have the discretion to update this privacy policy at any time. If any changes are made we will revise the date at the top of this policy. We encourage users to check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this periodically and make yourself aware of any modifications.

How To Contact Us

If you:

• have any questions or feedback about this notice.
• would like us to stop using your information.
• Want to exercise your rights as set out above or have a complaint.

Then please contact our sales team by:
Post:

JCRPOS Sales
J & C R Wood Ltd
66 Clough Road,
Hull
HU5 1SR

Email: info@jcrpos.co.uk
Phone: 01482 345067
Fax: 01482 441141

Updating your preferences and opting out

If you wish to stop receiving communications from us, you can update your preferences by clicking here.